Shipping & Returns CaseProof ®
PROCESSING OF ORDERS IN 24H
Orders are prepared and shipped within 24/48 hours of your order (excluding December, Saturday, Sunday and public holidays).
PLEASE NOTE: During busy periods, such as Black Friday, Christmas or the Sales, delivery times may be extended.
Your package is shipped the day of the order if it is placed before 1 p.m. (excluding weekends and public holidays). During periods of intense activity (Black Friday, Christmas, Sales), we plan an additional preparation time of between 48 and 72 hours before shipping.
We will send you an e-mail as soon as your package has been dispatched along with the tracking number of your order in order to be informed of its proper delivery.
SHIPPING COST
METROPOLITAN FRANCE
- Via Colissimo Domicile: €6.90 including tax , at home without signature, in 48 hours (Except Corsica), free from €50 of purchase.
- Via Colissimo relay point: €6.90 including tax ,
- Via TNT Express: 13 € including tax , at home in 24 hours if order placed before 11 a.m. (Except Corsica).
BELGIUM, LUXEMBOURG, GERMANY, HOLLAND, AUSTRIA, ITALY, SPAIN, IRELAND, PORTUGAL
- Via Colissimo Europe: €9.90 at home in 4 to 7 working days.
REST OF EUROPE
- Via Colissimo Expert International: €14.50 at home in 4 to 10 working days.
REST OF THE WORLD & DOM-TOM
- Via Colissimo Expert International: €20.00 in 4 to 10 working days.
ATTENTION: Outside the European Union, customs fees are likely to be applied and are the responsibility of the customer.
IN CASE OF ABSENCE OR NO PRESENTATION
- Via Colissimo: The Colissimo La Poste service comes only once. If you are absent, the package is deposited at the nearest post office and will be listed in your tracking.
- Via TNT Express: The TNT service comes only once between 8 a.m. and 1 p.m. The morning of the delivery you will receive a text message from TNT notifying you of the delivery in progress. It is not possible to change a delivery time or address once it is in progress. If you are absent, the package is dropped off at a TNT relay point and will be included in your tracking.
RETURN & RETURN COSTS
Attention: As part of a return, the shipping costs are the responsibility of the customer.
International returns are the responsibility of the customer. Customs charges may apply and are the responsibility of the customer.
From the receipt of your package, you have 30 days to withdraw and return the items to us, if they do not suit you.
In the "Order History" section:
1) Click on "Detail" of your order
2) Check the product line to return
3) Indicate the reason for return
4) Validate the return request
5) A return slip will be generated to attach to the package. (Please note this is not a shipping note)
6) Go to a post office to send your package
7) Upon receipt of the package, the refund will be effective within 8 to 15 days
Please return the product in its original packaging in perfect condition and attach your Delivery Note to the shipment to facilitate the work of our logistics team.
The products must be returned new, reconditioned as in their initial state as well as a packaging in perfect condition;
If the packaging were to be defective or if an element of the box was missing, your refund would be charged 6 € including tax
Here is the address to send us the products for a withdrawal:
STOCK AZ - CaseProof
Nauron Street
79180 CHAURAY
>> RETURN COSTS
For after-sales service, the request is made from the "Contact us" section by selecting "after-sales service". Your request will be processed within 48 hours.
(Excluding weekends & public holidays, sales periods, Black Friday, Christmas)
Here is the address to which we send the products for an after-sales service:
2CYU - CASEPROOF
26 rue Claude Chappe
85180 LES SABLES D'OLONNE
RETURN FOLLOWING AN ORDER ON A PARTNER SITE
You must make your return request on the partner site directly. The latter will tell you the procedure to follow. Attention, do not return the package without having made a request for return beforehand.